Under a significant level of guidance and direction, provides customer service for Paychex *Property & Causalty* clients.
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
*\* This is an ONSITE role*
Responsibilities:
* Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries.
* Partners with team, insurance carriers, or other stakeholders to assist with P&C questions.
* Provides education on P&C products, Paychex policies & procedures, or insurance guidelines & state regulations
* Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of Paychex products
* Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
* Documents all interactions, performs data entry, maintains strong prioritization and organization
Qualifications:
* Associate's Degree - Preferred
* 2 years of customer service experience/call center experience
* Experience in the insurance industry is preferred
Job Types: Full-time, Permanent
Pay: $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Ability to commute/relocate:
* Rochester, NY 14625: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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