Overview:
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products.
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures.
Builds knowledge of the organization, processes, and customers.
Responsibilities:
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
Qualifications:
Bachelor's Degree - Preferred
Client or customer service experience - 2 years
Financial services or banking industry - 2 years
Call center or contact center experience- 1 year
Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.
85 - $28.
01 hourly.
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
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