Guest Service Agent

*About us* We are professional and agile.
Our work environment includes: * Modern office setting * Food provided Duties: - Greet and check-in guests in a friendly and professional manner - Provide exceptional customer service to guests throughout their stay - Handle guest inquiries, requests, and complaints promptly and effectively - Assist with reservations and room assignments - Conduct night audit duties, including balancing accounts and preparing reports - Maintain accurate guest records and ensure confidentiality of information - Operate hotel phone systems and handle incoming calls with proper phone etiquette - Collaborate with other hotel departments to ensure smooth operations - Assist with guest relations and provide recommendations for local attractions and dining options Skills: - Strong customer service skills with a focus on guest satisfaction - Excellent communication skills, both verbal and written - Proficient in hotel management software systems - Ability to handle multiple tasks simultaneously in a fast-paced environment - Bilingual language skills (if applicable) to assist non-English speaking guests - Knowledge of front desk operations and procedures - Attention to detail and ability to problem-solve effectively - Previous experience in the hospitality industry is preferred Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time Pay: $16.
50 - $17.
50 per hour Expected hours: 32 – 40 per week Benefits: * Employee discount * Flexible schedule * Health insurance * Paid time off Schedule: * 8 hour shift * Evening shift * Holidays * Morning shift Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Ability to Commute: * Rochester, NY 14614 (Preferred) Work Location: In person