Job Description
Come join our Agency, where we prioritize exceptional customer service and foster a welcoming work environment.
Located in the heart of Rochester, New York, we are dedicated to providing comprehensive insurance solutions to our valued clients.
As a Customer Service Representative, you will play a vital role in ensuring our clients' satisfaction and building strong relationships.
In this position, you will be responsible for handling incoming calls and providing prompt and courteous assistance.
You will address client inquiries, resolve issues, and offer personalized insurance solutions tailored to their needs.
As part of our tight-knit team, you will collaborate closely with other Customer Service Representatives and cross-functionally with our Sales and Claims departments to deliver a seamless customer experience.
We are looking for individuals with exceptional communication skills, a genuine passion for helping others, and a positive attitude.
Being detail-oriented, adaptable, and eager to learn are also key qualities we value in the ideal candidate.
If you thrive in a fast-paced environment, enjoy solving problems, and desire to be part of a supportive team, JM Allstate Agency is the perfect place for you to grow and thrive.
Take the first step by applying now!
Salary: $16.
00 - $21.
00 per hour
Benefits
Hourly Base Salary Based on Experience
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
- Provide exceptional customer service by promptly and professionally addressing incoming phone calls.
- Understand client needs, assess their unique situations, and offer customized insurance solutions.
- Effectively resolve client inquiries, concerns, and complaints while maintaining a positive, empathetic approach.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Document and update client interactions in our CRM system accurately.
- Stay informed about insurance products, industry trends, and company updates to provide clients with up-to-date information.
-Process customer policy change requests.
-Secure all Trailing Documents from customers.
-Treat each customer contact as a cross and up-sell opportunity including financial products.
Requirements
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Positive and inviting demeanor with a genuine desire to help others.
- Detail-oriented and capable of multi-tasking in a fast-paced environment.
- Ability to work efficiently in a team setting and foster positive relationships.
- Proficient computer skills and experience working with CRM systems.
-A Property & Casualty license is preferred but will train great individual.
-Strong work ethic and leadership skills.
-Be capable of handling customer rejection.
-Property & Casualty insurance licen.
se is required in order to start - paid training for the class is offered
-Must be able to pass the required NYS & NYS DFS background check/ requirments including financial services background check.
Company Description
We are a premier Allstate Agency specializing in Home, Life, and Auto insurance.
Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.
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