Greece Animal Hospital - CSR Supervisor
Our Ideal Candidate:
The ideal candidate would act as a role model in demonstrating our values.
They would collaborate with the practice manager, medical director, associate veterinarians, and other supervisors to reach hospital goals and align with the hospital’s initiatives.
This is a full-time position which requires working between 38-40 hours a week including a combination of opening, evening, weekend, and holiday shifts.
Job Duties:
Acts as a role model in demonstrating Greece Animal Hospital’s values.
Collaborates with the practice manager, medical director, associate veterinarians, and other supervisors to reach hospital goals and align with hospital initiatives.
Fosters teamwork and facilitates a productive, professional working environment.
Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
Understands and consistently applies Greece Animal Hospital’s policies and practices.
Oversees all hiring, training, and evaluations of CSR staff.
Ensures appropriate staffing coverage.
Keeps practice manager informed of any relevant issues.
Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
Must be proficient in hospital procedures, fees, and Computer Information systems.
Participates in ensuring the hospital is maintained in an orderly and clean manner.
Compensation negotiable based on credentials and experience with a starting rate ranging from $18-20/hr.
The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits to full-time employees including medical, dental, and vision insurance, life insurance, paid time off, continuing education, generous pet discounts, and much more!
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