Customer Service Associate (Remote in Rochester, NY)

For more than 35 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control.
At ConServe, we call it Fostering Financial Freedom.
We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
*Why join us?* * Work from Home Opportunity * Solid benefit package * Flexible schedules * Growth opportunities * Two-time recipient of the Better Business Bureau’s Torch Award for Ethics *Position Summary:* Our Customer Service Associate will initiate first party calls on behalf of our clients with consumers to provide information related to their account.
Our consultative approach helps consumers gather information and resolve issues.
Due to the competitive nature of the contract, it is imperative ConServe locates professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work successfully in a remote environment.
*Essential Duties & Responsibilities:* * Act as our client’s representative by initiating outbound calls to consumers to build rapport, gather information, provide answers and problem solve.
* Strong customer service skills to work with individuals over the phone.
Obtain information from consumers to determine current financial situation and solutions.
* Effectively navigates documentation of consumer account fields, using appropriate forms, disposition codes, and detail as required.
* Gather proper documentation from consumers and maintain appropriate follow-up.
* Record Maintenance – proper management & updating of system to maximize contacts *Education Requirement:* * High School Diploma or GED *Skills/ Requirements:* * The ability to work Monday through Friday.
Work one (1) shift 10:00 AM EST to 7:00 PM EST and four (4) Day shifts 9:00 AM EST to 6:00 PM EST.
* Prior Customer Service experience preferred.
* Fluent in conversational English and ability to proficiently read and write English * Strong professional verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution * Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
* Strong organizational and time management skills * Attention to detail * Ability to follow directions and act independently to resolve problems * Ability to work in a positive, collaborative manner with coworkers * Ability to work from home in a secure, professional environment.
* Proficiency in Word, Excel, ConServe’s Database Systems, and e-mail preferred.
*Physical Demands:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
* Occasionally lift and/or move up to 25 pounds.
* Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) * Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) * Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
*MISSION STATEMENT:* ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.
Duties may vary from time to time and this description is subject to review.
Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC, d/b/a ConServe endeavors to make www.
conserve-arm.
com accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: jobs@conserve-arm.
com.
*Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
* *ConServe is a Drug Free Workplace.
* Job Type: Full-time Pay: $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance * Work from home Experience level: * 1 year * 2 years * Under 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday * No weekends Work setting: * In-person Work Location: Remote