Patient Engagement Specialist - Atlas Centralized Services (Remote)

About Atlas Atlas Clinical Research is a leading Private Equity (PE)-backed clinical research site network, dedicated to transforming the healthcare landscape through innovative research solutions.
We envision a world where patients and their families have ready access to groundbreaking new treatments being developed by our sponsors, and made possible through the access, care, and support provided by our therapeutically focused clinical network.
Job Summary The Patient Engagement Specialist is a volunteer/patient-facing role focused on increasing patients’ active interest and involvement in use of technology and facilitate the use of technology to support volunteer patients through their clinical trial.
Key Responsibilities Be familiar with the purpose, telephone source document, goals/timelines and scheduling for all applicable trials Review volunteer’s, current medications, and study status and compliance with the protocol per the source document.
Conduct telephone calls per protocol as directed for protocol specified visits completing source Use clinical trial management system and study specific telephone screening scripts to: Review and update volunteer information Take a careful history, reviewing volunteer’s pertinent medical history Review volunteer’s current medications to determine if any changes since last visit.
Schedule and reschedule appointments as directed Escalate clinical questions to appropriate individuals as needed Learn the medication categories that may be excluded in each protocol.
Stay abreast of protocol amendments and how they affect phone calls Work with Study Coordinators to achieve goals and deadlines for each study Qualifications High school diploma, some college preferred.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to learn clinical trial management software and eSource technology.
Medical background or familiarity with medical terminology.
Wage: $20.
00 - $22.
00 per hour