Description:
Reports To: Restaurant Manager
Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees.
At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility.
At Indus we offer a career, not just a job.
Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment.
We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.
Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions.
The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.
Overview
Shift Leaders are generally responsible for coaching Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service.
They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include:
Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals, and results to restaurant team members
Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
Support the training of restaurant team members as needed
Perform oversight of Indus safety, security, and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coaches restaurant team members to do the same
Schedule restaurant team members for shifts
Manage cash over/short during shift and ensures restaurant team members are following cash Indus management policies
Requirements:
Education/Experience:
Basic computer skills
Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others
Physical Demands/Working Conditions:
Standing on feet
Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
Wearing a headset (when applicable)
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