Feild Supervisor

*ESSENTIAL FUNCTIONS:* *Zone Leaders are needed on the following lakes:* * Honeoye/Conesus * Canandaigua * Seneca * Cayuga * Keuka These duties can be performed with or without an accommodation: _Operational Support:_ * Provides high-quality inspection services using the Walk the Wall method.
* Provides prompt follow-up for any cleaning problems.
* Provides distribution and proper presentation of linens and guest amenities in all homes.
* For homes with lockboxes, ensures that the key is in the lock box and working before approving property.
* Provides assistance to housekeepers in their zone, including staff coaching and inspections ensuring continuous improvement in quality assurance, efficiency and performance within allotted timeframes for each property.
* Responds to all calls from housekeepers in their zone regarding questions related to the successful performance of their duties.
* Responds to all calls and text messages from the Property Services Department in a timely manner.
* Ensures all housekeepers in their zone comply with dress and safety codes.
* Ensures housekeepers adhere to required timeframes associated with the cleaning of each property.
* Informs Housekeeping support staff in the event additional staffing resources are required in a zone due to unforeseen circumstances so additional staff can be provided to ensure all homes are guest-ready by check-in time.
* Ensures emergency-related calls are dealt with according to company policy and immediately relayed to the Property Service department and documented incident reports as required.
* Responsible for determining if maintenance issues identified by housekeepers in their zone can be addressed by a housekeeper or inspector and, if not, are called into Property Services for action and report documentation as required.
* Ensures guest and owner housekeeping satisfaction goals are achieved.
* Brings forward any disciplinary requirements to management related to housekeeping.
* Provides high-quality cleaning services using the trained cleaning methods, ensuring completion of all arrival or departure cleaning tasks, and adherence to standard unit appearance.
* Completes all required documentation for each job accurately, in detail and submitted timely.
* Provides prompt follow-up for any cleaning problems reported by inspectors or guests.
* Follows scheduled work assignments to insure all properties are cleaned and presentable before guest arrival.
* Provides distribution and proper presentation of all supplies to each home, including linens.
* Enforces FLPP’s Standard Unit Appearance policy.
* Secures all keys issued and left in homes and return them to the office at the end of each day.
* For homes with keyless entries and lockboxes, ensures that the codes are kept confidential and the keyless entry and/or lock box is working properly.
* Ensures all homes are secured before departing the property.
* Adheres to all company policies and procedures, paying special attention to health and/or safety issues.
* Maintains the highest level of integrity of homes at all times.
* Makes sure all linens are delivered to the office for cleaning.
* Ensures all equipment is returned from separated employees.
* Maintains a presentable and functioning personal vehicle to be used for work-related travel.
* Ability to work within a team.
Safety Support: * Maintains a safe work environment at all times * Aligns with the FLPP Safety Program to maintain a safe and clean work environment.
* Ensures all policies are followed and enforced for outside agencies.
* Keeps all required safety records and documentation current and up-to-date.
* Maintains a safety first work ethic.
*ADDITIONAL RESPONSIBILITIES:* * Accomplishes all other duties and tasks as appropriately assigned or requested.
*EDUCATION & EXPERIENCE:* * Associate’s Degree in related field preferred.
* Experience in a fast-paced, customer-focused, service industry.
* Prior housekeeping experience an asset.
*PHYSICAL DEMANDS AND WORK ENVIRONMENT:* * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This role routinely is exposed to external work environment.
Must be able to work in hot, humid, raining, cold windy conditions.
Exposure to different types of chemicals allergens such as dust, pollen, mold, etc.
* While performing the duties of this job, the employee is regularly required to use their hands in a repetitive motion, reaching, grasping, rotating, bending, walking, squatting, standing, and lifting in excess of 50 pounds.
Job Type: Full-time Pay: From $21.
00 per hour Benefits: * Employee discount Experience level: * 1 year Shift: * Day shift Weekly day range: * Every weekend * Weekends as needed Experience: * Housekeeping: 1 year (Required) Ability to Relocate: * Canandaigua, NY 14424: Relocate before starting work (Required) Work Location: In person